Data driven insight at Vocalink

We interviewed Marc Corbalan from Vocalink about AML Insights: data driven innovation that delivers real benefits to customers.

AML Insights (Anti Money Laundering Insights) from Vocalink won the Rising Star Award at Market Gravity's Corporate Entrepreneur Awards in November 2018 - a proven concept with the potential to make a significant impact.

So who are Vocalink?

  • Vocalink are a Mastercard company, acquired by them last year
  • They operate payments infrastructure between banks in the UK, processing 12 billion payments per year
  • Those payments are highly structured. High volume, high structure payments react well to advanced data science treatments such as machine learning and artificial intelligence
  • 4 years ago, Vocalink created a company which creates products out of the analysis of this data for banking clients , UK consumers and other businesses

AML Insights is one of the most successful products that Vocalink has created. Fraud is a huge problem in the UK, with money launderers typically transferring sums to one account and then quickly breaking that sum down through multiple transfers to different accounts, with different banks. This process is then repeated by the secondary accounts to make tracking the money incredibly difficult. Fraud figures in the UK are very high: in the first half of 2018 the total value scammed from people was £145 million.

What does AML Insights do, and how does it work?

  • AML Insights is a network product - enabling suspicious payments to be traced, even if the payment is split between multiple accounts and across different banks.
  • The product creates a visual map of when and where the money has moved, and is also able to pinpoint individual accounts known as 'money mule' accounts, which are used to transfer stolen funds.
  • This works to disrupt the networks by which fraudulent money is being dispersed. Making fraud more difficult therefore acts as a disincentive.
  • The tool can reduce the amount of time that fraud analysts spend looking at accounts by adding flags to those suspicious accounts. Contrary to perception, this has actually caused fraud teams to expand, because they have more information available to them.

"The majority of banks are competitive. Fraud teams see collaboration as the way to raise the bar. That uniqueness of banks collaborating with each other through fraud has created a good environment for us to work together. "
Marc Corbalan, Vocalink

How did Vocalink test AML Insights?

  • AML Insights invited anti fraud teams to the data lab, matching them with payments experts, data science and products experts
  • Extensively piloted the technology with real (offline) data
  • Presented the results to banks and waited for their approval before applying it to the live data
  • Used a feedback loop: the algorithm finds the accounts that it thinks are suspicious, these are then assessed by a fraud analyst. Through that feedback loop, the system becomes more and more accurate.

AML Insights is a world-first product and has attracted a lot of attention with other countries and other markets. They're currently working to see how they can deliver this technology to those businesses and customers.

If you'd like to learn more about Vocalink, or AML Insights, take a look at their website here

To listen to our dulcet tones on the podcast, you can find us on all the podcasting apps, or here


Corporate Innovation: from launch to 500,000 registered users with Yolt

"If you do things that are already known, you’re not innovating. New territory comes with making mistakes." - Frank Jan Risseeuw, Yolt

Hello friendly blog readers. I’m trialling a new format of the blog this month. If you find the podcast a little tl;dr, (too long; didn’t read) then you can now use this blog post to catch up in an easily digestible format. And if once you’ve read it, you want to have a listen, as always you can find us here.

This month, Ben and I spoke to Frank Jan Risseeuw, the CEO of Yolt, on their journey from an idea at ING 2.5 years ago, to 500,000 registered users and a plan for European expansion.

What is Yolt?

  • Yolt is a new money management ‘aggregator’ app which has just reached 500,000 registered users in the UK.
  • Why the UK? Yolt was launched here first because Frank Jan said it’s the capital of FinTech innovation, with a large appetite to test new apps. There’s also a wide banking landscape and a real opportunity to bring a digital only banking app to the market.
  • However, Yolt have recently launched a closed Beta test in Italy and France to see how the product will grow in this market.
  • The Yolt journey began in 2016 at ING, when the new open banking legislation was coming into play. ING wanted to capitalise on this and saw an opportunity to create a ‘bank without the balance sheet’. 

Many a corporate innovation or new idea never get off the ground. What is Yolt’s recipe for success? For Frank Jan, you need to have the following:

  • A clear purpose
  • A good plan
  • The trust of investors or the company backing the concept 
  • The right culture, which he defined as: the right people, who have the freedom to work and deliver 
  • Belief and trust in your idea: not bringing in new features and ideas every week – but sticking with the idea and having regular check-ins 
  • An ambitious yet resilient attitude – understanding that you need to get things to market quickly, in order to learn. When you do things that don’t work or make mistakes – that’s all part of it. 

ING had an idea, and Frank Jan took the role of CEO and started to build his team. What did he look for in the people he was bringing onboard?

  • People who can see the big picture, and understand the purpose of what you’re trying to achieve
  • People who can make traction, always taking small, agile steps to get things done
  • People who strive not for 99% but for 100% when the time comes

How did Yolt approach testing?

  • Test and learn cycles were employed throughout the process, starting with discussions with customers about their attitudes and thoughts on money management
  • Continuing to run focus groups and testing around the topic of ‘Unthink’, as Unthink Money is Yolt’s tagline, to continue to engage customers
  • Building a community of power users who were very invested in the product
  • A flexible roadmap of planned features which would change depending on customer feedback

And finally, here’s a picture of the Yolt team accepting their Excellence in Innovation Award at the CEAs this year. Well done Yolt!


NEWS: Corporate Entrepreneur Awards 2017 Nominations are open

Big businesses are beginning to exploit the opportunities presented by new technologies, such as the Internet of Things, Artificial Intelligence, Virtual Reality and blockchain to create new products and services to meet customer needs and make their lives easier. To recognise the individuals and teams behind these exciting new developments, Market Gravity has opened the call for entries for the eighth annual Corporate Entrepreneur Awards (CEA).

These established awards highlight the technologies, innovations and teams that are driving businesses forward, and aim to inspire and encourage a community of corporate entrepreneurs to share best practice.

Call for nominations

Market Gravity is calling for nominations in several industry sectors including life sciences and healthcare, technology, media and telecoms, energy, financial services, public sector and non-profit, automotive, manufacturing and industry, and retail, FMCG and consumer products. Best New Proposition awards will be presented to winners across each sector with one overall winner scooping the Best New Proposition of 2017.

Nominations close on 27th October and voting begins on 30th October on the CEA website. A judging panel will debate and decide on the final winners announced at the awards ceremony, taking place on Thursday 23rd November at the Design Museum London.

Past winners include Clydesdale and Yorkshire Bank, Virgin Money, Close Brothers Retail Finance, HomeServe Labs, Dyson, Castrol, Barclaycard, and the Lego Group.

Peter Sayburn, CEO at Market Gravity, says: “Now in its eighth year, these awards recognise and celebrate ground-breaking ideas, products and services that really are changing the status quo. The standard of big business innovation and the adoption of new technology is outstanding and corporate entrepreneurs, also known as intrapreneurs, are bringing new concepts and ideas to large organisations and getting them to market faster than ever before.

“The team at Market Gravity specialises in innovation; creating and launching new propositions and ventures with some of the world’s largest companies. We work alongside some brilliant teams across a range of sectors, helping them to create and launch new products and services that are improving their customers’ lives and helping achieve commercial growth. It's always great to bring together the best innovators from big businesses at the awards. We’re looking for differentiation, customer focus and impact and are inviting companies to nominate their new products, services and ventures into the awards  - we wish everyone the very best of luck.”

 

During the ceremony on 23d November, around 300 of the UK’s most creative, disruptive and entrepreneurial business leaders will enjoy an informal party offering a great networking opportunity and the chance to learn from other innovation experts from some of the world’s largest brands. There will also be a tech zone showcasing examples of the latest technology and the impact it can have, with a competition to win one an Oculus Rift.

How to enter

If you or your team have launched a new product, service or business that you’re really proud of in the last 12 months, enter the Corporate Entrepreneur Awards at corporateentrepreneurawards.com

The deadline for entries is 27th October 2017.


The tools and techniques that created over $1 Billion in new revenues are now open to all intrapreneurs.

This time last year Robin Baird, Philip Mace, and Nick Sherrard reached a startling conclusion. The way the consulting market operates is broken. Consultancies are typically focused on enriching consultancies instead of empowering clients. And that's why most consultants keep their methodology under lock and key, to make sure their clients, the intrapreneurs of this world, can't do it without them.

So they took the radical step to build DIG, which stands for Disruptive Innovation Guru, an intelligent assistant for intrapreneurs that shares our methodology, tools and techniques. Currently in its BETA phase, DIG empowers intrapreneurs to launch disruptive new propositions, in any industry, anywhere in the world. DIG is completely free and lives on Facebook Messenger.

Rewriting the consultant <> intrapreneur relationship.

Traditionally, consultancies focus on delivering great work through a bespoke, cutting-edge methodology.

This methodology is always a closely guarded secret. After all, without it, why would you hire them? It’s kept under lock and key, hidden away in case the client learns something. You may sneak a glimpse of it when the consultants are there with you but, once they’ve left, you’re on your own… until you buy them back in.

You’d be forgiven for thinking it was deliberate.

At Market Gravity, our method and ways of working are key to our success as a business. But even more so, it is our belief that any big business can launch amazing new propositions, they just need the right support.

That’s why we’ve taken our experience of launching over 50 propositions globally, generating over $1 Billion in new revenues for our clients, and distilled it down into DIG.

DIG, the Disruptive Innovation Guru

DIG is for intrapreneurs everywhere. If you’re looking to learn how to generate ideas, how to test ideas, how to get buy-in from senior leadership, how to prove investment cases, and how to go from a single post-it to a fully launched proposition, DIG can show you.

 

DIG does not cost you a penny, DIG does not tie you into any commitments, and DIG does not keep the juicy stuff hidden away.

DIG lives on Facebook Messenger so you can use it in the office, in a workshop, on the train, at home, in the bath, wherever a niggling question comes to mind. You just need a mobile phone and Messenger.

Learn how to run MG workshops, how to adopt a mission approach to projects, and tackle challenges together.

You can ask DIG any (innovation) question you want. If DIG can help, DIG will share a how-to guide with you. If DIG can’t help, DIG can put you in touch with proposition designers at Market Gravity who can support you further.

If you’re an intrapreneur, trying to design and launch new products and services, and you’d like to use the same tools that over 100 Fortune-500 companies have used, then follow this link or search for “DIGbyMarketGravity” on Facebook messenger.

We don’t believe in secrets. We believe in building breakthrough propositions.

--

DIG was created by Market Gravity's Edinburgh studio as part of their work building a new breed of creative consultancy.

Get in touch with me at philip.mace@marketgravity.com to talk more about DIG and where your company wants to go next.


Joining forces with London Tech Week Academy to launch mini-MBA

We are delighted to be working in partnership with London Tech Week as it launches its first Academy. The London Tech Week Academy offers a series of unique learning experiences bringing the best and brightest talent to London.

Running from 12th to 16th June, with a focus on innovation in the digital age, London Tech Week Academy will be held at the Academy by Google. Up to 60 individuals from different backgrounds including product, digital, marketing and finance will join a corporate innovation journey going from Post-it® to prototype. The journey will culminate in a pitch to an expert panel.

This ground-breaking new programme, aimed at attracting the brightest and best talent in the UK and globally, will help executives unlock and commercialise digital innovation. Market Gravity co-founder and CEO Peter Sayburn co-created the programme with London Tech Week Academy. And Peter will also lead and facilitate the innovation curriculum, which will allow participants to take corporate innovation frameworks and capabilities back to their organisations.

The learning experience is for individuals with the drive and ambition to move their careers to the next level and help change and drive how their organisation innovates. Employers can sign up executives and high potentials to take part in the experiential learning programme. The programme goes through the innovation process focusing on four types of activities: learning, experiencing, engaging and delivering. Participants can also access exclusive TechXLR8 events, which showcase the latest technology. And they also have the opportunity to meet leading tech experts and innovation strategists.

Peter said: “It’s a fantastic honour for us to be delivering the Innovation mini-MBA together with the team at London Tech Week Academy. We look forward to welcoming innovators working within large and medium business from all sectors. It’s a unique opportunity for executives with between five to 15 years’ experience, as well as their employers, to access insights into delivering innovation within the workplace.

“Innovation is bringing new and exciting opportunities to businesses and now is the time to embrace the technology available and implement new ways of working. London Tech Week’s Academy is the ideal platform for executives looking to learn more about innovation processes first hand.”

Fionnuala Duggan, Director of the London Tech Week Academy added: “This is the first time we’re including an Academy element as part of London Tech Week. Market Gravity was the ideal partner for this immersive and engaging programme, thanks to the team’s deep expertise and experience of innovation within big businesses. We're looking forward to seeing participants engage with tech leaders and innovators at the different events happening throughout the week."

London Tech Week Academy will run three core programmes during London Tech Week:

  • A bespoke one or two-day C-Suite Digital Disruption and Innovation Immersion for senior management groups within a specific organisation, aimed at experiencing and understanding rising technology in action
  • A five-day Innovation Mini-MBA aimed at helping participants learn and practice how to unlock and commercialise digital innovation
  • A one-day digital marketing fast-track running each day from 12th to 16th June for individuals wanting to learn about all the digital marketing tools available today and trends to look out for this year.

Applications for the mini-MBA are open now. To find out more about London Tech Week and to register for the Innovation Mini-MBA, visit https://tmt.knect365.com/londontechweek-innovation-mba .

London Tech Week 2017 will be organised by founding partners, KNect365, London & Partners and Tech London Advocates, with support from strategic partners Tech City UK, ExCeL London, DIT and techUK. More information on can be found https://londontechweek.com/


NEWS: Showcasing big business innovation at the Corporate Entrepreneur Awards 2016

Innovation has been the buzzword of 2016 with the launch of hundreds of exciting new products and services from big businesses around the UK. With the rise of the Internet of Things, Artificial Intelligence, Virtual Reality, omnichannel retail, challenger banks and Pokemon Go, technology is advancing the way businesses and consumers interact, operate, and live their lives. Big businesses are starting to behave in new ways, pushing boundaries even harder to get new propositions launched in market and are challenging the status quo.

To celebrate big business innovation and recognise the individuals and teams behind these exciting new developments, we are preparing for our seventh annual Corporate Entrepreneur Awards. Entries are now open for the awards from multiple sectors including fintech and banking, retail, utilities, automotive and wider technology. Categories include: New Product or Service, New Business Launch, Innovation Culture, and New Challenger.

KLM, Virgin Money, Clydesdale and Yorkshire Banking Group, RBS and o2 have already entered and past winners include Dyson, Castrol, Barclaycard, Pearson and LEGO.

The Corporate Entrepreneur Awards recognise ground-breaking ideas and game-changing products and services delivered by large organisations. The standard of big business innovation and new developments in technology is outstanding and often goes unrecognised. It’s really exciting to see New Challengers coming through and stepping up to the mark, in sectors such as fintech, connected homes and cars, and retail.

Corporate entrepreneurs, or intrapreneurs, are bringing new concepts and ideas to large organisations, injecting a startup mentality, adopting agile working methods to design and launch new products and services to allow them to maintain a competitive edge.

The awards event takes place from 6pm on Thursday 20th October at Kings Place, 90 York Way, London, and we will announce and celebrate the winners in each of the four categories. During the evening, around 200 of the Europe's most creative, disruptive and entrepreneurial business leaders will enjoy an informal party offering a great networking opportunity and the chance to learn from other innovation experts as well as see some of the propositions showcased by the nominees.

To enter the Corporate Entrepreneur Awards, or to vote for your favourite nominee, visit corporateentrepreneurawards.com

The deadline for entries is 19th October 2016.

We wish all entrants the very best of luck and we look forward to seeing you there!

 


Women in Innovation - driving growth through gender diversity

JOIN US: Women in Innovation networking event on Thursday 15th September.

Innovation is a hot topic. Industries are being disrupted, start-ups are eating away at your business model and the average company these days lasts about a third of the lifespan of 50 years ago. Consequently, there is plenty of thinking and advice out there around different methods and approaches to drive innovation; from design-led thinking to co-creation and agile development.

But how important is diversity in driving innovation, and specifically gender diversity? What can women bring to the table and why are they still under-represented in this space? Should companies do more to attract, develop and retain female innovation talent, and if so, how?

We will be exploring and debating these questions at our Women in Innovation networking event on Thursday 15th September, being held in our central London office, from 5-7pm.

During the evening, we will share our research findings on the topic, having interviewed a number of leading women and men working in innovation. This will be followed by a panel debate, facilitated by the writer and entrepreneur Polly Courtney with leading figures from the field of diversity, entrepreneurship and innovation, including:

  • Suzy Levy, Managing Director, The Red Plate
  • Moran Lerner, CEO, Chirp
  • Alison Hands, Director of New Customer Proposition Development, Boots
  • Jo Towers, Director of Strategy & Planning, Payments and Cash Mgmt, HSBC
  • Rakhi Rajani, Global Director, Customer Experience and Design, Travelex
  • Kaisie Rayner, Head of Strategy & Investment Development, Aegon UK

After this, you will have an opportunity to network with colleagues (men and women) from across sectors over nibbles and drinks, as well as explore a jewellery trunk show from Stella & Dot - an inc 500 fastest growing company based out of San Francisco and a social selling venture that creates flexible entrepreneurial opportunities for women.

For more information and to request your place at the event, please contact Heidi O'Leary - heidi.oleary@marketgravity.com

Header courtesy of wocintechchat.com.


What is ‘intrapreneurship’ and why is it important for big business?

The way big businesses discover and implement innovation is shifting, with the launch of venture teams, accelerator panels and internal ‘incubators’ bringing a start-up mentality to corporate organisations. Big businesses are embracing this concept of ‘intrapreneurship’, an entrepreneurial approach where teams and individuals are driving new venture ideas from within the organisation, according to Peter Sayburn, co-founder of Market Gravity, the proposition design consultancy.

Intrapreneurship or corporate entrepreneurship has been adopted by some of the world’s most successful companies, such as 3M, GE, Intel and Xerox, for several years. It is a great approach to maintain relevance and keep the company agile, customer-centric and innovative. Only recently has this concept become widespread and openly embraced.

 Intrapreneurship can be defined as an entrepreneurial activity within a large, established business, usually to address a new market opportunity or develop a new way of doing things, outside the normal scope of activities. Intrapreneurship is also a change of mindset – thinking like an entrepreneur: seeing new opportunities, being completely customer-driven, making the most of limited resources, and above all moving quickly.

 Within many big businesses there are talented people with brilliant new ideas. The challenge is working out how to realise these opportunities and bring these ideas to life. Large companies have become very effective at doing one thing well and often struggle to change direction or embrace something new.  This is where intrapreneurship comes in.

 With the development of new digital technology and business models, more and more people are becoming intrapreneurs.  Employees tend to move around more often, so intrapreneurs are adept at landing in a company, making an impact immediately, delivering one or two big initiatives and then moving on to another company.

 Companies are also more willing to collaborate and work in partnership than they used to, recognising that no one company can do everything itself. Organisations often look to acquire start-ups and SMEs to enhance their offering, but you can’t rely on acquisition alone for business growth. Acquisitions can be a great way to bring in new complementary capabilities and technology and can refresh the entrepreneurial spirit and culture within established companies – so a combination of intrapreneurship and acquisition can work well.

 BT is a great example of a company that has diversified with the development of new ventures like BTVision and BTSport, which have transformed BT from a telephone company to Digital Media business.

 Aegon, a leading insurance and investments company, has applied intrapreneurship to develop a new consumer business Retiready – with the single-minded focus to get the UK ready for retirement.

 British Gas established a Connected Homes division in 2012 to access new markets and develop totally new ways of working. It still had strong links to the parent company, but offered the speed and innovation typically seen in much smaller companies. 

 Speed is key when it comes to intrapreneurship. These dedicated, purposeful teams can cut through the corporate layers that can often slow big companies down. There are other benefits to businesses, such as the ability to explore and experiment in new market areas before making a big financial commitment, and the impact on the wider workforce – intrapreneurial projects bring new energy and direction to a business.

 We are witnessing an increase in the launch of venture teams, or internal ideas incubators, as well as in investment in research and prototype development. It’s essential for businesses to work collaboratively with experts in this field, listen to creative new ideas from all levels of the company and encourage a culture of change and innovation to facilitate commercial growth.